Shipping and Refunds Policy

Shipping Policy

After your order is paid, it will be processed within 1 to 2 business days (excluding Sundays and holidays). You will receive another notification once your order has been shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

NOTE: We are not responsible for shipping carrier delays.

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International Shipping Policy

After your order is paid, it will be processed within 1 to 2 business days (excluding Sundays and holidays). You will receive another notification once your order has been shipped. Pre-ordered items are processed within 2 to 3 business days of their arrival in stock. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@maycooff.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Once your order is validated and payment is received, it will be processed within 1 to 2 business days before being shipped.

02.

Once your order has been processed, you will receive an email and a WhatsApp message informing you that your order has been shipped, along with a tracking number to follow the delivery of your package. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@maycooff.com We will be unable to make changes to your order once it has been shipped.

04.

Please carefully verify that you have entered the correct address. We are not responsible for delivery issues caused by address errors provided by you. If an order is returned due to an incorrect address, we will refund the original order. However, please note that shipping and service fees will not be refunded, and we recommend checking the accuracy of the address to avoid such issues.

Is it free shipping?

Yes! We offer free shipping on orders under 2 kilos.

How long does it take to receive my order?

After your order is paid, it will be processed within 1 to 2 business days (excluding Sundays and holidays).

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
US-UK-FR: FedEx, DHL

What are your shipping costs?

Our shipping costs vary depending on the weight of the order and the delivery speed.

You can check our delivery options table for more details.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.