Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: December 2024

#. How to place an order ?
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1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

How to place an order on Maycooff ?

Payment Process After Verification

We have implemented a simple and secure payment system to ensure an optimal experience for our customers. Here are the detailed steps of the Payment After Verification process :

A. Product Selection and Order Confirmation

• The customer selects their desired products and adds them to their cart.
• Once the delivery information and order preferences are entered, the customer selects the payment method: “Payment After Verification” at checkout.
• After confirming this choice, the customer is automatically redirected to the Thank You Page.

B. Thank You Page

On this page:
• A message thanks the customer for their order and confirms that the information has been successfully received.
• The selected payment method (Payment After Verification) is displayed.
• A “Proceed to Payment” button is available, which redirects the customer directly to a WhatsApp conversation with our customer service team.

 

Important : As soon as the customer reaches the Thank You Page, they automatically receive a WhatsApp message.

C. Receiving the WhatsApp Message

The customer receives two automatic messages :
• First Message: A complete summary of their order, reminding them that payment has not yet been made and that the order is being verified.
• Second Message: A final confirmation once the customer service team has validated the order.

 

Verification usually takes between 5 and 8 minutes maximum. We recommend that the customer remains attentive to WhatsApp notifications during this time.

D. Order Validation and Payment

• Once the order is verified and validated by our customer service team, the customer will receive an official PayPal.me link from our company.


• Available Payment Options:
- Credit/Debit Card (Visa, MasterCard, American Express, etc.)
- PayPal Account

 

The customer can choose their preferred payment method directly through the secure PayPal.me link.

E. Confirmation and Delivery

• Once payment is completed, the order is officially confirmed.
• The customer will receive a final notification confirming that their order is being prepared and will be delivered according to the chosen delivery preferences.

Process Summary :

A. Product selection → Checkout → Choose Payment After Verification
B. Redirected to the Thank You Page
C. Automatically receive a WhatsApp message
D. Order validation by customer service (5 to 8 minutes)
E. Receive PayPal.me link → Payment via Visa, MasterCard, American Express, or PayPal account
F. Payment confirmation → Order preparation and delivery

 

This process ensures complete transparency, smooth communication via WhatsApp, and optimal security for every payment.

 

Thank you for your trust, and enjoy your shopping experience on our website!

1. General Questions

What is Maycooff?

Maycooff is an online store specializing in premium electronic devices such as smartphones, computers, and more, at competitive prices.

Does Maycooff sell only new products?

We sell both Premium Mode (new, sealed devices) and Economy Mode (like-new devices in perfect working condition).

Please Note: If a product page does not give you the option to choose between Economy and Premium modes, it means the product is either Brand New or 99% Like New. We encourage you to carefully review the details provided in the product description.

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email and WhatsApp. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

What brands do you sell?

We offer iPhones, Samsung, Google Pixel, and other leading brands.

Are accessories included with purchases?

Accessories are included in our Premium Mode offerings. For Economy Mode, refer to the product description for details.

What condition can I expect from Economy Mode products?

Economy Mode products are in near-perfect condition, with no scratches and 100% functional. They are inspected thoroughly to meet our high standards of quality.

How can I check the product specifications?

Detailed specifications, including performance, condition, and features, are available in the product description section of each listing.

Can I request a specific product if it's not listed?

If you’re looking for a specific model or brand that isn’t listed, feel free to contact us. We’ll do our best to fulfill your request or provide guidance.

3. Payment Questions

What payment methods do you accept?

Once you receive the official PayPal.me link from our company, you can securely make your payment using :


• Credit/Debit Card (Visa, MasterCard, American Express, etc.)
• PayPal Account

These options provide you with complete flexibility to finalize your purchase with confidence.

Do you charge additional fees for payment processing?

No, we do not charge any additional fees for standard payment processing.

Do you offer refunds if I cancel my order?

Yes, refunds are processed for canceled orders as per our cancellation and refund policy.

Do you offer refunds if I cancel my order?

Yes, refunds are processed for canceled orders as per our cancellation and refund policy.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

The delivery time depends on the shipping method you choose :
• Standard shipping: 6 to 8 days
• Express shipping: 4 to 6 days

 

Delivery times may vary depending on the destination and shipping conditions. You will receive tracking information once your order is shipped to keep you updated on its progress.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. 

Do you ship internationally?

Yes, we currently ship to France, the USA, and the United Kingdom.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@maycooff.com or by calling the following numbers:
Customer Service France : +33 7 53 79 44 70
Customer Service USA & UK : +1 71 63 28 05 03

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 6:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at zhemaycooff@gmail.com.